KX-NCS2301
Communication Assistant Supervisor (1 licence)
| The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Communication Assistant Supervisor helps to visually manage all group members within your organization. It is the perfect tool for Team supervisors to monitor employees' call activities.
Feature highlights - Agent real time reporting with current waiting calls and longest waiting time
- Agent management (Rich presence, remote log-in/out, remote take-over, conference)
- Group reporting
- Statistical analysis
- Reporting of group call history
|
Function | Server Less | Server Based |
Supported Users | 128 | 256 |
| | |
Missed Call Log (while logged out) | No | Yes |
Available Communications Device based on Presence | No | Yes |
Common Contact Database | No | Yes |
System Speed Dial Modification | Yes | No |
Thin Client Support (optional KXNCS2010) | No | Yes |
Network CA | No | Yes |
Communication Assistant (CA) comes in two entity:
A- Server less
B- With server
Note: CA basic express comes free with new TDE and NCP cabinets for all users, while CA pro is not free of charge.
Communication Assistant Console:
Is an intelligent software for managing high volume of calls simultaneously.CA user can also answer door calls, on hold or conference calls are indicated by icon, can text message, CA window adjusts to text size, New icon can be added, Call control window can be minimized and more.
*Pricing depends on your configuration.